Refund policy
FAULTY RETURNS
Returns will be accepted on any faulty equipment within a reasonable timeframe. If an item is faulty or wrongly described you may request an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.
If you receive an item that is faulty or wrongly described, please contact us immediately. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several days. This policy does not exclude or replace your rights under any applicable law.
RETURNS
We are unable to offer a refund for any purchases, however you may exchange the item or request an online credit note. Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
All returns must be in the original condition as sent; the item must not be used or altered, and must be in original packaging. All items must be returned within 14 days of receiving the order.
We do not refund delivery costs for returns, exchanges and credit notes unless an item is faulty. Hockey Pro Shop is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.